Effective Date: 7/17/2024
At Spa Eves, we strive to provide exceptional service and customer satisfaction. If for any reason you are not completely satisfied with your experience, we are here to help. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund.
Prepaid Service Refund Policy
Thank you for choosing our services! We strive to provide the best experience possible. Please note the following regarding refunds for prepaid services:
Refunds for Prepaid Services: All prepaid services are non-refundable in cash. However, in the event that a refund is requested, we will issue the amount in the form of store credit.
Store Credit: Store credit can be used towards future services or products within 12 months from the date it is issued.
Eligibility: To be eligible for store credit, the request must be made within 7 days of the original booking. After this time frame, store credit cannot be issued.
Non-Refundable Services: Certain services may be non-refundable under specific circumstances. For more details, please refer to our specific service terms.
We appreciate your understanding and cooperation in adhering to this policy.
We understand that emergencies and special circumstances can arise. If you believe you have a valid reason for a refund outside of our standard policy, please contact us to discuss your situation. We will evaluate each case individually.
To request a refund, please contact us using one of the following methods:
Please provide your name, contact information, appointment details, and the reason for the refund request. Our team will review your request and respond within 3-5 business days.
Spa Eves reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
If you have any questions or concerns about our Refund Policy, please contact us at:
By using our services, you acknowledge that you have read and understand this Refund Policy and agree to its terms.