Refund Policy

Effective Date: 7/17/2024

1. Introduction

At Spa Eves, we strive to provide exceptional service and customer satisfaction. If for any reason you are not completely satisfied with your experience, we are here to help. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund.

2. Appointment Cancellations and Refunds

    • 24-Hour Cancellation Policy: We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with at least 24 hours’ notice will be eligible for a full refund or the option to reschedule without any penalty.

    • Late Cancellations and No-Shows: If you cancel less than 24 hours before your appointment or do not show up, you will be charged the full amount of the service. Refunds will not be issued for late cancellations or no-shows.

3. Prepaid Packages and Memberships

    • Refunds: Refunds for unused prepaid packages or memberships will be issued on a pro-rata basis, calculated from the date of the refund request. Any services already rendered will be charged at the full, non-discounted rate.

    • Cancellation: If you wish to cancel a prepaid package or membership, please contact us at least 30 days in advance to allow for proper processing.
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      Prepaid Service Refund Policy

      Thank you for choosing our services! We strive to provide the best experience possible. Please note the following regarding refunds for prepaid services:

      • Refunds for Prepaid Services: All prepaid services are non-refundable in cash. However, in the event that a refund is requested, we will issue the amount in the form of store credit.

      • Store Credit: Store credit can be used towards future services or products within 12 months from the date it is issued.

      • Eligibility: To be eligible for store credit, the request must be made within 7 days of the original booking. After this time frame, store credit cannot be issued.

      • Non-Refundable Services: Certain services may be non-refundable under specific circumstances. For more details, please refer to our specific service terms.

      We appreciate your understanding and cooperation in adhering to this policy.

4. Gift Certificates

    • Non-Refundable: Gift certificates are non-refundable and cannot be exchanged for cash.

    • Transferable: Gift certificates are transferable and can be given to someone else to use.

5. Product Purchases

    • Returns and Refunds: Unopened and unused products can be returned within 14 days of purchase for a full refund. Opened or used products cannot be returned or refunded.

    • Defective Products: If you receive a defective product, please contact us within 14 days of purchase to arrange for a replacement or refund.

6. Special Circumstances

We understand that emergencies and special circumstances can arise. If you believe you have a valid reason for a refund outside of our standard policy, please contact us to discuss your situation. We will evaluate each case individually.

7. How to Request a Refund

To request a refund, please contact us using one of the following methods:

    • Email: hello@spaeves.com

    • Phone: 512-521-9927

    • In-Person: Visit us at 5145 N FM 620, G160, Austin TX 78732

Please provide your name, contact information, appointment details, and the reason for the refund request. Our team will review your request and respond within 3-5 business days.

8. Changes to This Refund Policy

Spa Eves reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

9. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

    • Email: hello@spaeves.com

    • Phone: 512-521-9927

    • In-Person: Visit us at 5145 N FM 620, G160, Austin TX 78732

By using our services, you acknowledge that you have read and understand this Refund Policy and agree to its terms.

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