Effective Date: 7/17/2024

1. Introduction

At Spa Eves, we strive to provide a seamless and convenient experience for our clients. This Delivery Policy outlines the terms and conditions related to the scheduling and delivery of our massage services.

2. Appointment Booking

• Booking Methods: Appointments can be booked online, by phone, or in person at our spa. Please provide accurate and complete information when booking your appointment.
• Confirmation: Upon booking, you will receive an appointment confirmation email with the details of your service.

3. Scheduling and Availability

• Operating Hours: Our massage services are available during our regular business hours, 10 am – 8 pm, Monday through Friday.
• Availability: Appointment availability is subject to our therapists’ schedules and may vary. We recommend booking in advance to secure your preferred time.

4. Cancellation and Rescheduling

• 24-Hour Policy: We require at least 24 hours’ notice to cancel or reschedule an appointment without penalty.
• Late Cancellations and No-Shows: If you cancel less than 24 hours before your appointment or do not show up, you will be charged the full amount of the service.

5. Arrival and Preparation

• Arrival Time: Please arrive at least 15 minutes before your scheduled appointment to allow time for check-in and preparation.
• Late Arrivals: If you arrive late, your session may be shortened to accommodate the next scheduled client. Full payment for the scheduled service will still be required.

6. In-Home Massage Services

• Service Area: We offer in-home massage services within a [insert radius] mile radius of our spa location.
• Setup Requirements: Please provide a quiet, clean space for the massage table and ensure adequate lighting and ventilation. Our therapists will bring all necessary equipment.
• Travel Fee: A travel fee may apply for in-home services, based on the distance from our spa.

7. Health and Safety

• Client Responsibility: Clients must inform us of any medical conditions, allergies, or other health concerns that may affect their treatment. We reserve the right to refuse service if it is deemed unsafe or inappropriate for the client.
• Hygiene Standards: Our therapists follow strict hygiene and sanitation protocols to ensure a safe and comfortable experience for all clients.

8. Payment and Fees

• Payment Methods: We accept various payment methods, including credit/debit cards, cash, and gift certificates. Payment is due at the time of service.
• Service Fees: All service fees are listed on our website and are subject to change without notice.

9. Special Requests

• Customization: If you have any special requests or require specific accommodations, please let us know when booking your appointment. We will do our best to accommodate your needs.

10. Contact Us

If you have any questions or concerns about our delivery policy for massage services, please contact us at:

• Email: hello@spaeves.com
• Phone: 512-521-9927
• In-Person: Visit us at 5145 N FM 620, G160, Austin TX 78732

11. Changes to This Policy

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our delivery practices.

By booking a massage service with Spa Eves, you acknowledge that you have read and understand this Delivery Policy and agree to its terms.